Supply Chain PROCESSES

At Supply Chain Coach® we coach and train individuals and teams how to establish best practice Supply Chain Processes.

Without well designed, efficient and effective supply chain processes, you will not be able to:

  • Bring your Supply Chain Network to life
  • Operate a world-class Supply Chain Network
  • Deliver a globally-competitive Supply Chain Strategy
  • Achieve your Corporate Strategy.

Supply Chain Processes organise and direct how work is required to be carried out according to the design, configuration, operational requirements and performance standards required by the Supply Chain Network (as dictated by the Supply Chain Strategy). This requires establishing supply chain business rules, processes and standard operating procedures.

The whole point of establishing best practice supply chain processes is so that your processes reliably achieve required results consistently, especially for the benefit of your external customers and internal customers. A key objective of supply chain processes is to ensure your goods and services are available at the right time, at the right location, in the right quantity, at the right cost, in the correct specification and in perfect condition. If achieved, your customers will be very happy; your company will not lose business but will gain business; there will be no delays to services; assets and equipment will be available and productive; plans and schedules will be completed on time and in full; and supply chain revenue and profit targets will be achieved.

The firm’s Supply Chain Policy is typically drafted before the Supply Chain Strategy (to guide the Strategy). However any new learning and discoveries during and after establishing the Supply Chain Strategy may require updating the Supply Chain Policy with a few more “thou shalt” policies for greater control over supply chains and operations. It is the Supply Chain Policy that assists with guiding, identifying and developing the required supply chain business rules to guide process design and development. Requirements for business rules are further informed by the requirements of the supply chain network. Supply chain business rules need to be established to ensure processes meet the performance requirements of the supply chain network. Here are some examples:

  • The company will only do business with suppliers that have passed the Supplier Pre-qualification Process.
  • All incoming goods shall be receipted into the system within one hour of being delivered to site.

Process maps provide a high level view of the required workflow. Once workflows are determined, detailed step-by-step standard operating procedures (and work instructions) can be developed and used to train appropriate personnel.

Would you like your Supply Chain Processes performing at the highest level of supply chain maturity? If so, then it would look something like this:

Supply Chain Processes Goal: Supply Chain Processes are designed in compliance with the operational and performance requirements of the Supply Chain Network. Supply chain business rules, processes and procedures are current, proven, optimised and integrated. Supply Chain Process performance objectives are sustainable and substantial value is continuously created.

At Supply Chain Coach® we empower individuals and teams to establish best practice Supply Chain Processes by providing guidance and education in the following areas:

  • Customer Relationship Management Process
  • Supplier Relationship Management Process
  • Customer Service Management Process
  • Demand Management Process
  • Demand Planning & Forecasting
  • Manufacturing Flow Management Process
  • Order Fulfilment Management Process
  • Product Development & Commercialisation Process
  • Returns Management Process
  • Sales & Operations Planning
  • Production Planning
  • Supply Planning
  • Raw Materials Planning
  • Finished Goods Planning
  • Replenishment Planning
  • Purchasing Processes.